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Warranty
Your journey deserves to be carried beautifully, every step of the way.
At Collected Journeys, we stand behind the quality and craftsmanship of every piece. Each bracelet, necklace, and charm is covered by our 1 Year Warranty from the date of purchase.
What’s Covered
Our warranty covers any issues related to craftsmanship or manufacturing, including:
Manufacturing defects
Broken clasps or jump rings
Faulty engraving
Color fading due to manufacturing issues
Structural concerns with stainless steel components
What’s Not Covered
This warranty does not cover:
Normal wear and tear over time
Scratches, dents, or natural fading from everyday use
Lost or stolen items
Damage caused by improper care, accidents, or misuse
Any unauthorized repairs or modifications
How to Submit a Claim
If you believe your item qualifies under our warranty:
Email our support team at info@collectedjourneys.com
Include your order number, clear photos of the item, and a brief description of the issue
Our team will review your request and respond within 2 to 3 business days with the next steps.
Our Promise
If your item is found to have a manufacturing issue, we will repair or replace it at no cost.
We’re honored to be part of your journey, and we’re committed to ensuring your pieces remain as meaningful and beautiful as the moments they represent.