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Shipping & Returns
Processing Time
All orders are processed within 3 to 5 business days.
Engraved and personalized pieces may require an additional 1 to 3 business days to ensure every detail is completed with care.
Once your order has shipped, you will receive a confirmation email with tracking information.
Shipping Rates & Delivery
Shipping rates are calculated at checkout based on your location and selected shipping method.
We currently ship within the United States only. As Collected Journeys continues to grow, we look forward to expanding to additional countries in the future.
Estimated delivery times:
- U.S. Standard Shipping: 3 to 5 business days
- U.S. Express Shipping: 1 to 3 business
Please note: Transit times begin once your order has been processed and shipped.
Delivery times are estimates and may vary due to carrier delays, weather conditions, holidays, or other unforeseen circumstances.
Orders over a certain value may require signature confirmation upon delivery for added security.
Lost or Stolen Packages
Once an order has been marked as delivered by the shipping carrier, Collected Journeys is not responsible for lost or stolen packages.
If your package appears to be missing, we recommend checking with household members, neighbors, or your local carrier before contacting us.
For eligible orders, we may assist in filing a carrier claim or provide support on a case-by-case basis.
Returns & Exchanges
Our Promise
We want you to love every piece you receive. If something is not right, we are here to help.
Return Eligibility
Returns are accepted within 14 days of delivery for eligible items that are:
- Unworn
- In original packaging
- Free from damage or signs of wear
Non-Returnable Items
Because certain pieces are made especially for you, we are unable to accept returns on:
- Engraved items
- Customized pieces
- Final sale items
- Gift cards
Exchanges
We do not offer exchanges at this time. If you would like a different item, eligible pieces may be returned in accordance with our Return Policy and a new order may be placed.
Return Shipping
Return shipping costs are the responsibility of the customer unless the item arrives damaged, defective, or incorrect.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 72 hours of delivery and include photos of the item and packaging so we can assist you promptly.
Refunds
Once your return is received and inspected, you will be notified by email.
Approved refunds will be issued to your original payment method within 3 to 7 business days.
Need Help?
For questions regarding your order, shipping, or returns, please contact us at:
We are always here to make your journey a little smoother.